Delivery & Returns

Please be aware that delivery charges apply to orders under £150.00. This is a flat rate delivery charge at £12.99 per order. This will be added to your order at the check out. Orders placed over £150.00 will be delivered free of charge.

We may apply an increased rate for Christmas or other peak, seasonal delivery dates. In such cases we’ll always make you aware of increased charges. If an increased rate applies, this will be stated in the ‘Checkout’ section of the website when you place your order, or it will be stated in your order reminder email if you have a subscription order.

We use our own drivers and a courier service to deliver our boxes. Your order will be delivered to you on the date stated in the order confirmation, unless there is an event outside of our control. If we are unable to meet the estimated delivery date or time because of an event outside of our control we will contact you with a revised estimated delivery date or time. If a delivery is delayed by more than 36 hours or it does not reach you at all, we will arrange a full refund or replacement. Events outside our control include, but are not limited to, adverse weather conditions, strike actions, vehicle breakdown, traffic congestion, supplier failure, courier overcapacity, etc.

In the most cases your delivery will arrive from our butchery to the address you have given us, as stated on your order confirmation.

You are responsible for making suitable arrangements to receive your delivery. If you are not home to receive your delivery please contact us to arrange a redelivery.

Once someone has received the delivery, or once the courier has left your delivery in your stated place, we do not accept liability for loss or further delay of the delivery. If for whatever reason you don’t receive your delivery, please tell us within 24 hours so we can either contact our drivers or track it and, if necessary, arrange to send replacement goods to you instead.

You are responsible for the delivery details given to us when you place your order. Should you give us an incorrect address, postcode, or no delivery instructions, you should notify us immediately. We will endeavour to deliver your order to the revised address. If it’s not possible to make the delivery to the revised address, we cannot be held responsible for this loss.

If your delivery is refused or not accepted at the delivery address, we cannot take responsibility for this and cannot offer a replacement.

All goods and products sent by courier are securely packaged in fully recyclable cardboard boxes packed with ice and will stay cool for up to 36 hours.

Unfortunately, we are unable to deliver outside of England, Scotland and Wales, and to some addresses in England Scotland and Wales.

We can not accept returns due to the nature of the business.